Our Return Policy in short
- Contact CutLab Cph Shop before returning any items.
- You can return non-customized products within 14 days of delivery.
- The product must be in new condition.
- To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.
- Want to switch to another size of the same product? You can do that, just contact us.
- If a package is unclaimed you might have to pay the full amount.
- CutLab Cph Shop do not return any customized products.
Please contact CutLab Cph Shop before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts CutLab Cph Shop and gives information relevant and the reason for complaint.
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. CutLab Cph Shop requires that you get a receipt and a package ID for the return from the delivery service.
CutLab Cph Shop will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.
Returning A Package
If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. CutLab Cph Shop is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another product?
Return the product you have received and send us an e-mail telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, CutLab Cph Shop reserves the right to charge you the full amount of your order.
All our tables and letters has to be custom made to your specification. Therefore we do not return any of these orders unless we agree on doing so before ordering! All sales of customized products are final.
All enquiries: info@CutLab.dk
© CUTLAB CPH 2013 | ALL RIGHTS RESERVED | Dortheavej 6 | DK-2400 København NV | Info@Cutlab.dk | CVR: 34379785